Support

PowerPoint 2007 and 2010 Specific Issues

This page contains information relating to the use of Presenter with PowerPoint 2007 and 2010. Only the 32-bit version of PowerPoint 2010 is supported for use with Presenter.

Note: If available, we recommend using PowerPoint 2003 for all production work involving Presenter software. Please note that PowerPoint 2003 can be installed side-by-side along with PowerPoint 2007 or PowerPoint 2010 on a single machine if your license from Microsoft gives you permission to do so. Just be sure to install PowerPoint 2003 last.

In any case, be sure to install the latest service packs before starting work with Presenter.

Pictures and Images

Occasionally pictures or other images (charts, graphs, etc.) in PowerPoint 2007/2010 may disappear or appear incorrectly in Presenter. In particular, PowerPoint 2007 Smart Objects often have this problem. This is due to a bug in the PowerPoint programming interface and it can be triggered whether Presenter is installed or not. Until this issue is resolved by Microsoft, it may help to import any problem images again. If source images are not readily available, you can right click on an image frame and choose "Save as image" from the right-click menu. You can then use the resulting image to replace the original in PowerPoint. This usually allows the image to appear in correctly Presenter, but the details surrounding exactly when this works are fuzzy.

Bullet Size and Placement

Because the PowerPoint 2007 and 2010 programming interfaces have a bug that causes the Rulers object to contain no useful data, we can not obtain information regarding precise bullet placement or sizing. We have tried to make a good approximation, but precise data is simply unavailable to us. Using PowerPoint bullets (as opposed to FXTheme bullets, when available) may help.

No Support for New Features

The PowerPoint programming interface has not been extended by Microsoft to support access to new features first appearing in PowerPoint 2007. This means things like compressed or expanded text, kerning, or text with all-caps, beveling, or reflections can not be supported in Presenter at this time. One possible workaround is to save your PowerPoint 2007/2010 presentation with these features enabled as a PowerPoint 2003 file. When opened in PowerPoint 2003, the text with the new effects present will appear as bitmap images (and hence will no longer be editable in PowerPoint 2003). Those images should display fine in Presenter when running in PowerPoint 2003.

Overall Reliability

When the programming API (especially image and text export) is used over a period of time, PowerPoint 2007/2010 may no longer draw certain slides within the PowerPoint application itself. Again, this seems to be due to recently-introduced bugs in the PowerPoint programming interface. The steps to reproduce this problem vary from file to file. We have not seen a case where work is lost (i.e. exiting and restarting PowerPoint fixes the problem), but this obviously slows down presentation development.